Service Window
What's best for your casino?
A player communication solution that's a freeway entrance or a technological dead end? IGT Service Window gives you unlimited opportunities to engage your players and enhance the gaming experience. Available on all IGT games.*
The Service Window is here. The IGT Service Window solution is built on the Gaming Standards Association Game-to-System open protocols.
*Legacy mechanical reels will continue to use sb NexGen II, AVP 2.5 or higher recommended.
Benefits
- Deliver targeted player messaging – during game play
- Deploy custom applications that differentiate your property
- Designed using Game-to-System (G2S) protocols for easy integration
- Use Adobe® Flash® technology for dynamic content
- Bank-by-bank, partial and floor wide implementation
It’s here—an innovative and compelling application designed to streamline your operations while enhancing the player experience. Now you can offer players the ability to process their own jackpots via the Service Window or sb NexGen II displays. No more waiting for handpays or completing multiple tax forms. Eligible players are able to continue playing in mere seconds after winning and accepting their jackpots.
Give your players the customer service experience they deserve with IGT’s Taxable Accrual application.
Players love to receive the star treatment. Give your communications a personal touch while increasing your ability to market to players. Deliver targeted and relevant communications and marketing messages directly to your club members at the game.
Instantly reward loyal players while increasing play. Point Pursuit gives you the ability to immediately deliver random or fixed amounts of promotionally funded points, comps or Xtra Credit non-cashable rewards for achieving point accrual levels you specify.
Bring a new element of mystery to your players club by delivering unexpected awards to your members. You determine what percentage of carded players qualifies for the promotion, during what timeframe and what type of award will be delivered. When the bonus hits, awards are delivered to lucky players.