Fostering Responsible Gaming

Our goals are to promote protective tools to prevent problem gambling; support responsible gaming organizations that address problem gambling; and prevent underage gambling. Click here for information about how gambling works, a gambling risk test, tips on playing responsible, and ways to avoid underage gambling.

  • Our Commitments

    Our Commitment

    Responsible gaming is part of our DNA, and is fundamental to our business success. As our industry grows with digital and mobile channels, player protection and security tools are more important than ever.

    We continuously weave responsible gaming into the fabric of our products, programs, and policies.

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  • Our Capeablities

    Our Capabilities

    Our sophisticated technology solutions are tailored to each customer’s needs. Examples of our responsible gaming offerings include:


    • We weave responsible gaming into the fabric of our complete Lottery Ecosystem. Across all lottery channels, IGT’s games, products, services, people, and policies promote responsible growth for our customers and responsible entertainment for players.
    • Features for responsible gaming ensure operational oversight over all system components, including transaction processing, reporting, security, retailer management, and age-verification technology.


    • For Casino Games specifically, IGT provides the means for the operator to display RG information; however, the content remains at their discretion, often with advice provided from IGT. Overall, both VLT and casino screens typically include information about the signs of a gambling problem, RG guidelines, and where to go for help if someone is experiencing a gambling problem.
    • IGT provides a new RG application that is currently only available through the CMS Casinolink and Advantage Casino Management System. This tool differs from the RG monitor in that it can be used either as a back office tool or with direct interaction with the players where they can set their own limits (time, wagers, loss, visits), see their gaming history and get notification about reaching their limits, and eventually receive gaming restrictions (exclusion for a period of time). This solution will continue to evolve in 2020.
    • VLT tools include on-machine features and system-supported functionalities to help players make informed choices, enhancing player education and self-awareness. They include tracking player gaming activity and detecting situations where players are reaching limits that they or the operator have pre-set.


    • Our platforms offer a wide range of player-protection tools, such as self-exclusion features; wager displays; integration with age and ID verification systems; spending, loss, and deposit limits; session clocks on the game screen; and data protection controls.
    • Operators can implement these features and functionalities to be compliant with their market rules and regulations, and to educate their players on responsible gaming practices.
    • The PlayShot™ sports betting platform offers operators features such as match-fixing detection, excessive gambling identification and management, anti-money laundering processes, and detection of suspicious betting patterns. The PlayShot mobile component offers player protections such as player registration, multiple verification points, user optional daily, weekly and monthly betting limits and ties into live support hotlines.
  • Our Partners and Certifications

    Our Partners

    We partner with the most widely respected organizations dealing with responsible gaming issues, as well as the top gaming industry associations:

    Our Certifications

    We welcome the opportunity to work with customers that are interested in implementing responsible gaming features and tools. The most important industry associations worldwide have awarded IGT with responsible gaming certifications that demonstrate our commitment, including:

    • IGT is the first vendor to receive international certification of conformity for all gaming portals and for its Responsible Gaming program for casino business, granted by G4 - Global Gambling Guidance Group. IGT has also worked in the past with the U.S.-based National Council on Problem Gambling to successfully apply for the Internet Compliance Assessment Program (iCAP) certification. IGT was the second vendor to receive this certification worldwide.
    • Certificate of compliance with the Responsible Gaming Standard of World Lottery Association program.

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