Technical Training

Machine Training

MT102 – Machine Overview (4 hours)
This class is an introduction to machines designed for non-technicians. It provides an overview of the IGT machine platforms and the components inside the machines. Through both lecture and discussion formats, students are familiarized with the IGT machines, and of product information resources.
MT251 – DCU Progressive Controllers Hardware and Configuration (1 day)
This class familiarizes technicians with hardware for the IGT Progressive Gaming product line through lectures, discussions, and a practical exercise format. Coursework covers machine assemblies and software as well as extensive setup procedures. The DCU Progressive Controller (installation and configuration), Smart Interface board, Universal Game Module, Mystery Progressive installation, and AVP hardware installation are covered.
MT252 – Secure Progressive Controllers Hardware and Configuration (1 day)
This class combines lecture, discussion, and a practical exercise format to familiarize technicians with the IGT Progressive Gaming hardware. Coursework includes reviewing machine assemblies and software. The Secure Progressive Controller (installation and configuration), Smart Interface board, EGM configuration, Universal Game module, Jackpot Trigger device, power distribution board, Flash programming, and troubleshooting the SPC are also covered.
MT321 – Preventive Maintenance (4 hours)
This class is for technicians desiring hands-on instruction on proper preventive maintenance procedures on IGT gaming machines. Procedures taught in this class, when performed regularly, significantly increases the functional life of gaming machines.
MT325 – Gaming Agent Training (3 days)
This class is designed to provide gaming agents with a better understanding of machine operations. Students learn about safety, IGT products, machine components, game operation, information resources, reel assemblies and PAR sheets, bill acceptors, logic components, program software and components, and theft scenarios through lecture, discussion, and hands-on practice.
MT410 – 80960 Service & Troubleshooting (Game King, I-Games, Vision, S2000) (3 days)
This class combines lecture, discussion, and a practical exercise format to familiarize technicians with a solid understanding of each internal component and its theory of operation. This course explains the operation of all 80960 processor based games. This class uses hands on situations to develop the skills needed to identify, isolate, and replace machine assemblies.
MT412 – AVP Service and Troubleshooting (3 days)
This class is designed to give technicians a solid understanding of each internal component inside the AVP machine and the accompanying theory of operation. Coursework includes explanations of the operation of all AVP machines. Students participate in hands-on exercises to develop the skills needed to identify, isolate, and replace machine assemblies and troubleshoot machine problems on the casino floor. They learn about safety, platforms, components, AVP electronics, displays, power distributions, software, program installation, and licensing and ported/emulated software. Information resources, machine communications, bill acceptors, printers, reel strips, and PAR sheets are also discussed.
MT413 – 80960 Platform Overview (1 day)
This class explains the operation and troubleshooting of machines with the 80960 platform (Game King Series, S2000 Series, and Reel Touch machines). This course includes information on platforms and components, electronics, power, firmware and software, communications, and displays and touchscreens.
Prerequisite: MT412
MT451 – Troubleshooting Techniques (4 hours)
This class is designed to teach advanced troubleshooting skills. Technicians refine their techniques using proper steps to diagnosing and repair specific problems in IGT machines. Additional coursework includes testing techniques, and a deeper understanding of power and communications functions, firmware, software, and service messages.
Prerequisite: MT412
MT512 – Electrical Troubleshooting Techniques for AVP Machines (4 hours)
A combination of lecture, discussion, and hands-on practice with a multi-meter and machine wiring diagrams are used in this class to diagnose machine problems.
Prerequisite: MT412
MT625 – Through-Hole and Surface Mount Soldering (5 days)
This class is designed for slot technicians and bench technicians who are required to work on IGT processor boards. Students learn how to perform a non-destructive repair on the most common types of components and circuits found on boards in use in IGT machines. Class discussion covers fabrication basics, circuit board configurations, components and mounting techniques, as well as component removal, safety, and appropriate equipment. Students are required to complete a number of soldering exercises during the class.
MT635 – Pad and Trace – Repair and Replacement (2 days)
This class is designed for technicians who repair IGT processor boards utilizing both the fabrication and non-destructive repair methods. Coursework includes lecture, demonstration, and practical exercises in the removal, repair, and replacement of board pads and traces. Discussions cover circuit board elements and configurations; pre-tinning; conductor repair; removal of eyelets, rivets and terminals; repair of lifted or missing terminal pads; and recoating.
Prerequisite: MT625
MT645 – IGT Progressive Controller (2 days)
This class focuses on installation, setup, and maintenance of the IGT Progressive Controller (IPC). Coursework includes IPC game features and capabilities, operations, and reports. Lectures, discussion, demonstration, and hands-on exercises are used to present a solid understanding of the latest firmware and setup.
MT648 – Universal Controller (1 day)
This class uses lecture, discussion, demonstration, and hands-on exercises focusing on the installation, setup, and maintenance of the Universal Controller (UC). Coursework covers UC hardware and software, required equipment for a typical UC system installation, UCDG00202 Clear Drive Utility, installation and optioning steps for the UC system, IMC startup and optioning, AVP EGM optioning for the Hot Pursuit theme, and troubleshooting the UC system.

Network Gaming

NG700 – IGT Multi-Player System (3 days)
This class focuses on installation, setup, and maintenance of the IGT Multi-Player System (M-P Series). Coursework covers server features and capabilities, operations, and reports. Hands-on practice covering installation and setup of a live roulette wheel and the animated (video) system are also included.
NG710 – Advantage Player Tracking Hardware (2 days)
This class is for technicians requiring an understanding of the hardware and software associated with the Advantage Bonus System (ABS). Coursework covers machine hardware, installation, configuration and troubleshooting of the ABS components.
NG725 – Server-Based Gaming (1 day)
Students learn to add AVP machines to an IGT server-based gaming environment through a combination of lecture, discussion, and hands-on practice. Coursework also includes troubleshooting.

Machine Conversion Classes

MT370 – AVP TrimLine 2.0 to 3.0 Conversion (4 Hours)
This class provides familiarization of AVP TrimLine components and step-by-step procedures for converting an AVP TrimLine machine with an AVP 2.0 Brain Box to an AVP 3.0M Brain Box. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of AVP software, software-loading procedures, and EGM optioning procedures.
MT371 – CRT-to-LCD Conversion (6 Hours)
This class provides a listing of all IGT cabinet models originally manufactured for use with a Cathode Ray Tube (CRT) monitor that are capable of converting to an LCD flat screen monitor. Step-by-step procedures are provided for each model and a hands-on conversion is performed during the class.
MT372 – AVP 2.5 to 3.0 Conversion (4 hours)
This class provides familiarization of the hardware, modules, and harnessing involved in a conversion, and step-by-step procedures for converting an AVP EGM by replacing the AVP 2.5 Brain Box with an AVP 3.0 Brain Box. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of AVP software, software-loading procedures, and EGM optioning procedures.
MT373 – SAVP RGB Conversion (6 Hours)
This class provides a familiarization of the common components of the SAVP machine and step-by-step procedures for converting the standard white lighting color scheme to RGB (red, green, and blue) reel glass and reel back lighting used with RGB theme software. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of the IGT USB download utility, AVP software, software loading procedures, and EGM optioning procedures.
MT374 – Dynamic Buttons (4 Hours)
This class provides an overview of Dynamic buttons, their related components, and a list of AVP cabinet models available for conversion to a 10- or 14-button Dynamic panel (edge-lit and non-edge-lit Dynamic buttons). Step-by-step procedures are provided for converting an EGM from static-style buttons or from a 10-button Dynamic panel to a 14-button Dynamic configuration. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of the IGT USB download utility, AVP software, software loading procedures, and EGM optioning procedures.
MT375 – SAVP 3-Reel to 4-Reel or 5-Reel Conversion (4 Hours)
This class provides a familiarization of the common SAVP components, and step-by-step procedures for converting an SAVP machine with mechanical (stepper) reels to a 3-, 4-, or 5-reel configuration. The component kit used for this course contains the required parts to convert an SAVP 3-reel to a 5-reel machine. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of the IGT USB download utility, AVP software, software loading procedures, and EGM optioning procedures.
MT376 – AVP Slant 2.0 to 3.0 (6 Hours)
This class provides a familiarization of the AVP Slant and Slant Conversion (AVP-ready machine converted from 80960 to AVP 2.0) cabinets and their components, and step-by-step procedures to convert an AVP Slant Top machine with an AVP 2.0 Brain Box to an AVP 3.0 Brain Box. An actual hands-on conversion is performed during the class.
Prerequisite: Understanding of AVP software, software-loading procedures, and EGM optioning procedures.

Additional Technical Classes

MT103 – Custom EGM OS Overview (4 hours)
This class is designed to provide an overview of EGM Operating System firmware. This seminar can be customized for machines with the IGT 80960 processor (Game King, Vision, and S2000) or AVP machines. Topics of this seminar include machine menus, how to change options, how to read paytables, Operator and Attendant menus, Game Accounting, Clear Chip and Key Chip modes, game selection, maximum bet, changing options and option definition.
MT310 – Machine Floor Operations Game King, S2000, AVP (2 days)
This class combines lecture, discussion, and a practical exercise format to familiarize technicians with the IGT 80960 and AVP product lines. Coursework includes reviewing machine assemblies and software. Topics include safety, models, product lines, differences and similarities of old and new machines, identifying machine types, internal components, resolving disputes, clearing simple jams, routine floor maintenance, and understanding how to read and explain paytables.
MT510 – Electrical Troubleshooting Techniques (Game King, S2000, AVP) (2 days)
This class is a follow-up to MT410 and is designed for slot technicians. A combination of lecture, discussion, and hands-on practice, with emphasis on a multi-meter and machine wiring, are used. Technical skills for troubleshooting machines using wiring diagrams and meters are emphasized.
MT630 – Processor Board Troubleshooting Techniques (2 days)
This class is designed for bench technicians and covers techniques for troubleshooting IGT processor boards using schematics and an oscilloscope. Lectures, discussion and demonstration are used to familiarize students with in-depth operating characteristics of 80960 processor boards and their interaction with other devices in the machine.
Prerequisite: MT625 and MT635

Systems Training

Bonusing for IGT Advantage and sbX Systems

AG104 – IGT Advantage Bonusing Configuration (4 hours)
This class provides an overview of the bonusing types and the steps required to configure and implement a bonus. Students learn how to add bonus groups, messages, and pools as well as more detailed information on how to set up individual bonus types such as Xtra Credit, PointPlay, Scheduled ReturnPlay, and others. On completion of this course, students are able to create and configure a bonus for implementation.
AG105 – IGT Advantage Intelligent Bonusing (IB) (4 hours)
This class is designed to instruct students who are new to Intelligent Bonusing (IB) on creating and maintaining custom player bonuses on the system. Coursework includes an overview of the system; system configuration for users, groups, and user permissions; and creation and configuration of bonuses such as Point Pursuit, Lucky Seat, and Message Blast.
AG142B – IGT Advantage Bonus Operations Club and Floor Staff (1 hour)
This overview class prepares attendees to assist customers by explaining bonus functions, the NexGen/BEII display, and the display’s customer interface.

Cage and Table Accounting (CTA)

AG102 – IGT Advantage CTA Configuration (6 hours)
This class is designed for information systems personnel, system administrators, cage managers, and table games managers. It covers cage/credit and table games configuration (including the configuration of cage credit information and staff).
AG122 – IGT Advantage CTA Table Audit Operations (3 hours)
This class is designed for audit and finance personnel. It covers all the associated accounting functions for cage, credit, and table games including verifying inventory and drop, adjustments, and the Accounting Period Workbook.
AG130A – IGT Advantage CTA Cage Operations (4 hours)
This class takes an in-depth look at the many functions performed by the cage in the IGT Advantage Cage and Table Accounting (CTA) system.
AG130B – IGT Advantage CTA Cage Operations (2 hours)
This class takes an in-depth look at player transactions such as check cashing and markers, fill and credit processing, and asset management (130A), as well as collections, credit, and deposit operations.
AG130C – IGT Advantage System CTA Banker Operations (2 hours)
This class teaches students how to work in the Chip and Marker banks, void and transfer items, and deposit checks and markers. It also looks at the Manager functions and printing reports.

Casinolink Accounting

CL125 – Casinolink Drop Operations (1.5 hours)
This class covers the necessary functions of hard and soft drop, posting, and performing manual drops.
CL140 – Casinolink Slot Configuration (3 hours)
This comprehensive class is designed for slot management and audit staff and covers machine setup and progressives.
CL142 – Casinolink Slot Attendant and Supervisor (3 hours)
This class is designed for select floor personnel, supervisors, and surveillance. It provides an extensive look at processing fills and jackpots, and reports.
CL145 – Casinolink Slot Accounting (3 hours)
This class is designed for audit and finance personnel and offers a complete view of the slot accounting processes. Students learn to reconcile revenue, meters, tickets, and perform audit reporting.

Casinolink Intelligence Suite

IS102 – Intelligence Suite Cage Assistant Configuration (6 hours)
This class is designed for information systems personnel, system administrators, cage cage/credit and table games configuration (including the configuration of cage credit information and staff).
IS110 – Intelligence Suite Player Tracking Assistant (4 hours)
This class is designed for marketing, promotions, and database managers. It reviews the development of promotions using the Marketing tools within the Patron application.
IS112 – Intelligence Suite Club Assistant (2 hours)
This comprehensive class covers all club functions including patron enrollment card issuance and functions such as comps, coupon redemption, and adjustments.
IS130A – Intelligence Suite Cage Assistant Daily Processes (4 hours)
This class features an in-depth look at the many functions performed by the cage in the IGT Cage Assistant system.
IS130B – Intelligence Suite Cage Assistant Credit Processing (2 hours)
This class features an in-depth look at player transactions, such as check cashing and markers, fill and credit processing, and asset management.
IS135 – Intelligence Suite Casinolink Pit Assistant (4 hours)
This class is designed for supervisors. It provides an extensive look at functions used in the pit and cage, including advanced features which require special permissions to access.
IS140 – Intelligence Suite Slot Assistant (3 hours)
This comprehensive class is designed for information systems personnel, slot management and audit staff. It covers machine setup, users’ rights and permissions, and floor staff setup.
IS143 – Intelligence Suite Surveillance Assistant (2 hours)
This class is designed for surveillance personnel, slot managers, slot technical managers, and system administrators. It provides a comprehensive look at the Casinolink Surveillance features used to manage real-time slot floor events. Students learn to configure events for department specific needs and monitor real-time slot floor events.
IS145 – Intelligence Suite Audit Assistant (8 hours)
This class is designed for audit and finance personnel. It is a complete view of the accounting processes and students learn to reconcile revenue, meters, and tickets, and perform audit reporting.

Casinolink Patron

CL103 – Casinolink Patron Configuration (1 day)
This class is designed for marketing management and system administrators. It reviews the configuration of Patron’s various configurable parameters and user set-up.
CL110A – Casinolink Loyalty and VIP Club (3 hours)
This class is designed for marketing and players’ club users, and tour and travel managers. It covers the patron account and adjustments, and player reports.
CL110B – Casinolink Advanced Marketing (3 hours)
This class is designed for marketing, promotions, and database managers. It reviews the development of promotions using the Marketing tools within the Casinolink application.
CL112 – Casinolink Patron Reception and Players Club (2 hours)
This comprehensive class covers all players’ club functions including patron registration and reception.

Casinolink Tablelink

TL101 – Tablelink Configuration (1.5 hours)
This comprehensive class is designed for information systems personnel and table game management. It reviews system configuration and the interface with the host system. Students learn about configuring table games floor layout, employee profiles, user groups, user permissions, comps, and headcount parameters.
TL120 – Tablelink (4 hours)
This class is designed for table game supervisors and pit clerks. It covers floor operations of the system in detail, including estimating chip inventories, fills and credits, as well as the input of player rating information. Students also learn about creating fill, credit, and marker requests, viewing estimated current rack and need numbers, and interpreting common messages and system alerts.

Casinolink - Other

CL135 – Casinolink Wallet (4 hours)
This class is designed for supervisors. It provides an extensive look at functions used in the cage and pit for the cashless Wallet feature, including advanced features which require special permissions to access.
CL143 – Casinolink Security and Surveillance (2 hours)
This class is designed for surveillance personnel, slot managers, slot technical managers, and system administrators. It provides a comprehensive look at the Casinolink Surveillance features used to manage real-time slot floor events. Students learn to configure events for department specific needs and monitor real-time slot floor events.

EZ Pay System

EZ501 – EZ Pay System and User Administration (4 hours)
This class is designed for information systems personnel and system administrators. It reviews the configuration and the maintenance of the EZ Pay system, including setting up user accounts, user roles, system menus, and security groups; enrolling gaming machines, workstations, and printers; troubleshooting the Advantage Monitor, and printing reports for system management.
EZ522 – EZ Pay Soft Count Operations (2 hours)
This class is designed for soft count and audit personnel. It provides an overview of the EZ Pay system and its terminology. It also describes all necessary soft count and associated audit functions (for example, opening soft count session, using a ticket scanner, creating soft count batches and printing soft count reports). For properties with a two-wire system, this class also covers additional clerk validation terminal (CVT-Plus) accounting procedures.
EZ535 – EZ Pay Cashier Operations (2.5 hours)
This class is designed for cage cashiers. It provides an overview of the EZ Pay system and its terminology. Students learn about opening, closing, and balancing an EZ Pay cashier session as well as validating tickets, hand pays, and jackpots. Students also learn how to create purchase tickets (where available), print cashier reports, and troubleshoot the system. Mag card/Smart card is discussed if students work in a location where either of those products are approved.
EZ542 – EZ Pay Floor Operations (2 hours)
This class is designed for cashiers and floor attendants. It provides an overview of the EZ Pay system and its terminology. This class also teaches students how to validate EZ Pay tickets using hand-held wireless devices and explains floor attendant functions at the gaming machine (for example, loading paper into the ticket printer, checking machine event logs to research ticket events, and locating damaged ticket information).
EZ545 – EZ Pay Accounting and Auditing (4 hours)
This class is designed for accounting and audit personnel. It teaches students how to complete an entire accounting cycle using the EZ Pay system. Students also learn how to reconcile cashier sessions, print and analyze audit reports, and enter EZ Pay ticket data into system accounting sessions.
EZ546 – EZ Pay Advanced Accounting for Supervisors (4 hours)
This class covers troubleshooting for the EZ Pay system. This class varies based on system type (EZ Pay One-Wire Solution versus EZ Pay Two-Wire Solution).

Floor Operations

AG114 – IGT Advantage Marketing with the NexGen Touchscreen (4 hours)
A class is designed for marketing and information systems personnel professionals. It provides an overview of the NexGen display and its terminology. It includes creating graphics for the NexGen and multimedia content, file organization, and downloading files from the Configuration Workstation to the casino floor.
AG125 – IGT Advantage Scan/Drop Utilities (3 hours)
This class is designed for the casino count or drop team. However, it is also beneficial for accounting personnel. It covers the necessary functions of hard and soft drop, including using the handheld scanner, posting and importing count files, and performing manual drops. Where needed, Table Drop is also discussed.
AG142 – IGT Advantage Slot Operations for Supervisors (MA and FJP) (3 hours)
This class is designed for select floor personnel, supervisors and surveillance. It provides an extensive look at using the Attendant Workstation, processing fills and jackpots, the Advantage Monitor, Floor Staff Workbook, and reports. It also covers pager management.
AG142A – IGT Advantage Fills Jackpots Floor Operations (2.5 hours)
This class is designed for floor attendants and their supervisors. It prepares attendees to process fills, jackpots, hand pays and W2Gs using the Fill/Jackpot (FJP) Workstation.
AG143 – IGT Advantage Monitor (2 hours)
This class is designed for surveillance, slot managers, slot technical managers, and system administrators. It provides a comprehensive look at the Advantage Monitor, which is used to manage real-time slot floor events. Students learn to configure events for department specific needs, monitor real-time slot floor events, and generate history searches to help manage slot floor issues. Active Player Monitor and Random Rewards (random player selector) are also covered.
AG400 – IGT Advantage Advanced System Administration (2 days)
This class is designed for system administrators and covers advanced configuration and maintenance of the IGT Advantage System. It reviews the IGT Advantage Bonusing network, including the Translator, Concentrator, Configuration Workstation, Bank Controllers, Bonus Engines, Bonus Servers, and EGM displays. It also covers basic operational procedures, such as system startup and shutdown, backups, database and server maintenance, and networking with client workstations.

Machine Accounting

AG140 – IGT Advantage Slot Floor and Audit Configuration (4 hours)
This comprehensive class, designed for information systems personnel, slot management and audit staff, discusses machine setup, users’ rights and permissions, and floor staff setup.
AG145 – IGT Advantage Machine Accounting (4 hours)
This class, designed for audit and finance personnel, is a complete view of the IGT Advantage accounting processes and will train users to use the Audit Workbook, reconcile revenue, meters, and tickets and perform audit reporting.
AG146 – IGT Advantage Advanced Audit for Supervisors (4 hours)
This class covers identifying and troubleshooting common audit problems. Students learn to complete the machine change process, enter and troubleshoot manual meters, perform machine tests, and use the maintenance workbook. Identifying and correcting variances for machine meters, hand pays, ticket drop, hard drop and soft drop is also covered. Students learn which reports to use, how to balance the reports, and what to do if the reports don’t balance.

Patron Management and Gift Points Manager

AG103 – IGT Advantage Patron Management Configuration (1 day)
This class is designed for marketing management and system administrators. It reviews the configuration of Patron Management’s various configurable parameters and user set-up.
AG110A – IGT Advantage Patron Management for Supervisors (4 hours)
This class is designed for marketing, players’ club, and/or tour and travel management or supervisors. It reviews the Advantage Monitor, Contact Workbook, and patron account adjustments. It also covers the Xtra Credit module and player reports.
AG110B – IGT Advantage Patron Management Marketing Workbook (4 hours)
This class is designed for marketing, promotions, and database managers. It reviews the development of promotions using the Marketing tools within the Patron Management application.
AG110C – IGT Advantage Patron Management Charter Workbook (3 hours)
This class is designed for marketing and/or the tour and travel departments. It reviews the use of the Charter functions and reports for the purposes of developing effective charter group management.
AG112 – IGT Advantage Patron Management Club Operations (2 hours)
This comprehensive class covers all club functions including patron enrollment card issuance and functions such as comps, coupon redemptions, and adjustments.
AG115 – Gift Points Manager (2 hours)
This unique bonus reward program allows operators to award customized gifts or Xtra Credits during specific time frames based on play. The class teaches students how to set up Gift Points programs and vendors, facilitate gift orders from start to finish, and run reports.

Rebates and Commissions

AG131 – IGT Rebates and Commissions Configuration: Integrated (4 hours)
This class is designed for information systems personnel, system administrators and those who manage junkets. It reviews the Rebate and Commission configuration when integrated with the Advantage Suite or third-party vendors.
AG132 – IGT Rebates and Commissions Configuration: Stand Alone (4 hours)
This class is designed for information systems personnel, system administrators, and those who manage junkets. It reviews the Rebate and Commission configuration when utilized as a stand-alone system.
AG133 – IGT Rebates and Commissions End User: Integrated (4 hours)
This class is designed for personnel who work and manage junkets. It reviews the day-to-day operations of junkets in a casino when integrated with the Advantage Suite or third-party vendors.
AG134 – IGT Rebates and Commissions End User: Stand Alone (4 hours)
This class is designed for personnel who work and manage junkets. It reviews the day-to-day operations of junkets in a casino when utilized as a stand-alone system.

sbX System

SBX100 – sbX Overview (1 hour)
This overview class is designed for anyone working with the sbX system (for example, management, finance, slots and IT). The class provides a general overview of sbX. Topics covered include User Manager, Server Manager, Floor Manager, My Casino, Event Monitor, and Map Manager. (Based on the jurisdiction and/or property options, this class may also include an overview of Media Manager and Bonus Manager).
SBX104 – Player Tracking and Bonus Manager (2 hours)
This class is designed for IT and slot personnel. It provides an in-depth overview of Bonus Manager and Player Tracking modules. Students get practical exposure in the Bonus Manager module to Lucky Coin, Point Play and Xtra Credit. They learn how to enroll machines into a bonus pool and setting options. In the Player Tracking modules, students learn about Player Configuration settings, Player Message Builder, and how to create Player Banner messages.
SBX110 – System Administration (2 hours)
This class is designed for IT personnel. It provides an in-depth overview of User Manager and Server Manager. Students get practical exposure to the Users, Roles, Workstations and Sessions modules by enrolling users and workstations; creating, assigning, or copying roles (groups of permissions); and managing existing users and workstations. In the Server Manager module, students learn about Server Manager in the View Services, Configure Service Types, Global Settings, Configure S2S Servers, Configure G2S Hosts, and Manage Linked Content Servers areas.
SBX111A – Floor Manager (4 hours)
This comprehensive class is designed for IT and Slot personnel. It provides an in-depth overview of Floor Manager. Students access the sbX system and navigate using the application controller. Students get practical exposure in Content Management, Theme Management, Operation Standards, and Device Configuration in Floor Manager. Students load, approve, deploy, and manage server-based themes and peripheral content.
SBX111B – My Casino (3 hours)
This comprehensive class is designed for IT and Slot personnel. It provides an in-depth overview of My Casino. Students learn to access the sbX system and navigating using the application controller. They get practical exposure in the following My Casino modules: Create a Job, Job Status, View Schedule, View Floor, Manage Groups, and Retire Devices. Students create jobs from one or more tasks, schedule and monitor jobs, create personal machine groups, manage group alerts, and retire machines.
SBX111C – Event Monitor and Map Designer (2 hours)
This class is designed for IT and slot personnel. It provides an in-depth overview of Event Monitor and Map Designer. Students learn to access the sbX system and navigating using the application controller. They receive practical exposure in the following Event Monitor modules: Profile, Configuration, Real Time, and History. Students add, modify, and delete event profiles, as well as view the history and real-time details of system events. Students learn to use the Map Designer module and gain practical experience by creating, editing, deleting, and managing casino floor maps.
SBX114 – Media Manager (4 hours)
This comprehensive class is designed for IT, Slots and Marketing personnel. It provides an in-depth overview of the Media Manager module. Students receive practical exposure in the following Media Manager modules: Media Manager Events, Manage Library, Manage Plug-Ins, Ads, and Manage Media Displays. Students learn how to manage the different media displays, including the sbX Service Window and digital glass displays. In addition, students learn to manage the media library, import and approve media content (scenes and other graphical content), install and update plug-ins, and create and publish themes based on a set of rules. (Class availability is based on the jurisdiction and/or property options).

Table Manager

TM101 – Table Manager Configuration and Administration (4 hours)
This comprehensive class is designed for information systems personnel and table game management. Coursework includes review of the Table Manager system configuration and interface with the host system. Students learn about configuring table games floor layout, employee profiles, user groups, user permissions, comps, and headcount parameters.
TM120 – Table Manager Pit Operations (4 hours)
This class designed for table game supervisors, and clerks. It covers floor operations of the Table Manager system in detail, including estimating chip inventories, fills and credits, as well as the input of player rating information. Students also learn about creating fills, credits, marker requests, viewing estimated current rack and need numbers, and interpreting common messages and system alerts.
TM125 – Table Manager Pit Management (4 hours)
This class is designed for marketing, and security and table games managers. It covers the various managerial sub-modules of the Table Manager system, including surveillance, marketing/host, headcount charts, and reports. Students also learn about table games management functions such as viewing player activity, viewing need figures (from either individual tables or the entire floor), and performing shift changes.

Tournament Manager

TR120 – Tournament Manager (2 hours)
This class offers an overview of the IGT Tournament Manager product. Students learn to manage events and tournaments, print all of the Tournament Manager reports, as well as how to use the various system tools such as the Tablet Scoring feature. Basic system administration is also covered.
TR121 – Tournament Manager (2 hours)
This class features an overview of basic system functionality such as logging in, managing events, using the Real-Time Scoring feature, and searching for patrons within the system. Students also learn how to execute the Scores by Session report, the Scores by Phase report, and the Qualifiers report.

Virtual Drawing Manager

AG113 – IGT Virtual Drawing Manager (2 hours)
This class teaches students how to increase the efficiency of promotional drawings and give players the ability to use their entries how and when they want with Virtual Drawing Manager. Methods to automatically credit player accounts with drawing entries based on points earned, give players the ability to allocate their entries to multiple drawings using a self-service kiosk, and use overhead screens to broadcast drawings floor-wide are also part of the coursework covered in this class.

Additional Systems Classes

AG141 – IGT Advantage Visual Slot Performance Tool (4 hours)
This class is designed for marketing and slot managers, as well as system administrators. It offers a comprehensive look at the Visual Slot Performance Tool, which is used for real-time, graphical slot floor analysis. Students learn to process information about the events that are critical to successful floor operation. The class covers the three application modes (construction, data analysis, and event monitor) in detail.
AG144 – Mobile Data Access (2 hours)
This class covers Mobile Data Access (MDA) for casino hosts and slot techs. It covers the functionality of MDA including enrolling players, viewing real-time status of EGMs, viewing graphs, viewing shift information, using the executive screen, and generating reports. The lessons cover administration, configuration, and is geared for both front-end users and back-end IT personnel.
EZ500 – EZ Pay Hardware (4 hours)
This class is designed for slot technicians, floor personnel, and supervisors. It covers the hardware of the EZ Pay system, (for example, ticket printers and bill validators) as well as establishing and troubleshooting communications between the system components.
EZ510 – EZ Pay Marketing Operations (2 hours)
This class is designed for marketing personnel and covers the marketing functionalities of the EZ Pay system. Students learn to create both promo and purchase tickets, as well as how to print promotional data reports.
EZ550 – EZ Pay Manager’s Overview (4 hours)
This class is designed for casino managers. It covers the terminology and functions of the EZ Pay system. It reviews important questions and decisions that the casino management team should consider prior to system configuration and implementation.
SBX200 – sbX Analytics (2 hours)
This class is designed for slot operations and slot analysis personnel. It offers a complete view of the sbX Analytic pre-defined reports and pivot tables for use as a slot floor analysis tool. Using the sbX Analytics Cube, students learn to analyze slot play (to as finite as by-the-hour) by theme, paytable, and denomination. They also learn to generate custom pivot tables.
SBX400 – Advanced System Administration (Class currently in development)
This class is designed for IT personnel and provides training on sbX. Coursework includes information on the technology platforms used, the virtual machine (VM) environment, an overview of network systems and topology, a breakdown of virtual and physical servers, and client workstations. In addition, management of the following is covered: users, servers, and EGM content and setup. This course concludes with managing security certificates, best practices, and troubleshooting techniques.
TM400 – Table Manager Advanced System Administration (4 hours)
In this class students learn to identify and troubleshoot common issues in Table Manager. Coursework includes gaming table change process and shift change process, performing interface tests and identifying issues, as well as how to complete general system maintenance. Students will learn to identify and correct system variables, monitor SQL jobs, and identify user errors. Common error messages and frequently asked questions will also be covered.

Seven Wonders Learning

Since 2001, Seven Wonders Learning has delivered best-in-class training and consulting in project management, IT Infrastructure Library (ITIL®), and team development. Through its network of partner service providers, Seven Wonders Learning has global experts available to serve public and private sector organizations worldwide. Their client list spans multiple industries, including gaming and hospitality, banking and finance, state and local government, manufacturing, software development, and public education.
We're different from other training providers in that we bring passion and personality to each and every training event. In addition to being experts in their fields, our instructors are dynamic, engaging, and entertaining. Our goal is to educate your team, energize your organization, and turn best practices into your practices!" - William Cook, CEO and Founder

IT Infrastructure Library (ITIL)

ITIL Foundation Certification – ITIL Foundation Certification (3 Days)
ITIL® is a non-proprietary set of best practices that are the de-facto international standard for IT service management. Organizations around the globe are implementing ITIL® to better align their IT operations with business goals and to reduce the costs of IT service delivery.
This instructor-led classroom course provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. At the end of the course, students take the 60-minute ITIL® Foundation exam.

Project Management

Project Management Fundamentals – Project Management Fundamentals (3 Days)
In this course, students dive into the fundamentals of project management and learn the benefits of obtaining the Project Management Institute (PMI®) Project Management Professional (PMP®) certification. Through a variety of exercises and activities, students practice establishing a project team, identifying and validating requirements, defining project baselines, developing work breakdown structures, managing risk, and controlling projects through the use of earned value analysis.

Team Dynamics and Collaboration

Team Dynamics & Collaboration – Team Dynamics & Collaboration (1 Day)
Through the use of the Myers-Briggs Type Indicator (MBTI®) and Strength Deployment Inventory (SDI®), students gain a better understanding of themselves and how to work more effectively with others. Students focus on team development, communication skills, multi-cultural considerations, and conflict resolution techniques. The insights gained can lead to significant boosts in productivity and collaboration and lead to a more positive working environment.