Technical Support

Routine maintenance is critical to the health and availability of any complex technology solution.  Protect your IGT Systems investment with our Technical Services, which cover

• Customer Service Portal
  • Self-service online ticket system
  • Knowledge base
• 24/7 phone and email support
• Defect correction

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Customer Success Managers

Our mission is your success.

Customer Success Managers take a holistic view of your floor, including games, cabinets and systems, to ensure all items are working together harmoniously. They're also your single point of contact for any type of question.

• Proactively communicates information about IGT products and services
• Manages high priority escalations and requests
• Provides insight into training opportunities

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