Modern, Scalable, Relevant Services for the Gaming Industry

Support Services

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Fast care from IGT systems experts

Your system carries a heavy load. A healthy system keeps you and your players happy. Our Support Services help ensure minimal downtime, and are your first line of defense when an issue arises. Our Technical Support team and Customer Success Managers goals are happy to help.

 

Technical Support

Routine maintenance is critical to the health and availability of any complex technology solution.  Protect your IGT Systems investment with our Technical Services, which cover

  • Customer Service Portal
    • Self-service online ticket system
    • Knowledge base
  • 24/7 phone and email support
  • Defect correction

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    Customer Success Managers

    Our mission is your success.

    Customer Success Managers take a holistic view of your floor, including games, cabinets and systems, to ensure all items are working together harmoniously. They're also your single point of contact for any type of question.

    • Proactively communicates information about IGT products and services
    • Manages high priority escalations and requests
    • Provides insight into training opportunities

    Contact Us

     

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    Global Responsibility

    IGT is committed to operating its business with the goal of creating value for all our stakeholders. Our sustainability strategy focuses on social, environmental, and economic responsibility.

    Malta International Game Technology PLC, a public limited company organized under the laws of England and Wales, has its corporate headquarters at 66 Seymour Street, 2nd floor, London, W1H 5BT, United Kingdom. International Game Technology PLC, together with its consolidated subsidiaries, has principal operating facilities in Providence, Rhode Island; Las Vegas, Nevada; and Rome, Italy. IGT Malta Casino Limited is licensed by the Malta Gaming Authority under a B2B Critical Supply Licence to provide games to B2C operators in the European Union or European Economic Area. IGT Malta Casino Limited is licensed and regulated by the Malta Gaming Authority, holding the license number MGA/B2B/168/2007 issued on 1st August 2018. Its registration number is C 40930. The registered office is located at IGT Malta Casino Limited, 2 Belvedere Court, Triq il-Qaliet, St. Julians STJ 3255, tel: +356 21388366.

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