Your system carries a heavy load. A healthy system keeps you and your players happy. Our Support Services help ensure minimal downtime, and are your first line of defense when an issue arises. Our Technical Support team and Customer Success Managers goals are happy to help.
Routine maintenance is critical to the health and availability of any complex technology solution. Protect your IGT Systems investment with our Technical Services, which cover
- Customer Service Portal
- Self-service online ticket system
- Knowledge base
- 24/7 phone and email support
- Defect correction
Customer Success Managers
Our mission is your success.
Customer Success Managers take a holistic view of your floor, including games, cabinets and systems, to ensure all items are working together harmoniously. They're also your single point of contact for any type of question.
- Proactively communicates information about IGT products and services
- Manages high priority escalations and requests
- Provides insight into training opportunities