The best way to identify hot and/or new players and improve customer service.
Increase floor uptime with a mobile system that keeps you and your employees in control. IGT’s Mobile Responder automatically recognizes and reports events from the casino floor. Increase responsiveness with our new drive-by re-routing feature. Staff can accept and resolve tasks en route to another issue just by carding in to the EGM, increasing customer satisfaction and returning players to game play quickly.
Empower your Players Development with helpful hosting tools in the palm of their hand. Identify and register uncarded players and cater to hosted players from one simple app.
Where Mobile Notifier gives you a quick snapshot of your KPIs, Mobile Dashboard puts that notification in context. Whether you need to track performance over time, against a specific time period, or within a casino area, Mobile Dashboard gives you the full picture of your indicators on any mobile device.
Don’t miss a beat with Mobile Notifier’s real-time push updates of the KPIs and events that matter to you and your team. Instead of waiting for a weekly report to measure success, leverage real-time notifications to proactively create it. Subscribe to KPI tracking or event alerts to quickly provide excellent service, increase security, or double-check anomalies.
Keep your players at their favorite machine and empower your staff to process fills and jackpots at the device. A staff member simply logs in to the Mobile FJP app on a Windows® 8-enabled or Android/iOS device to take care of handpays, including W-2G processing, and fills directly at the machine, without having to travel back to a kiosk or terminal.
Mobile Voucher Redemption
Serve your guests at the slot machine with IGT’s Mobile Voucher Redemption. This mobile application enables casino cashiers to scan and redeem vouchers from their smartphones as well as conduct payouts on the floor, reducing cage lines and wait times while improving customer service.