As a global leader in the gaming industry, IGT considers responsibility in its many forms to be a critical part of its business. Advancing Responsibility is about ensuring that stakeholders involved in IGT’s activities are protected. Safeguards for customers, employees, players, suppliers, and the environment are embedded in a system of codes, policies, guidelines and best practices that protect them from the risk of illicit behaviors. As key stakeholders, we provide customers the tools they need to be secure and successful while maintaining the utmost integrity in important areas.
Operating with Integrity
The trust that players and customers place in IGT’s products and services relies upon gaming management operations that are fully compliant with existing laws and carried out to ensure the protection of all stakeholders’ rights. By means of appropriate corporate procedures and a process of continuous improvement, IGT ensures fairness of operations and maintains its position as the global gaming leader.
Compliance and Code of Conduct
With operations in more than 100 countries, IGT is continually working to become a better supplier, employer and corporate citizen. The Company accomplishes this by adapting policies to fit local regulations and applying industry standards to maintain a secure working environment.
IGT’s Code of Conduct addresses anti-competitive practices and appropriate behavior, ethics, corruption and bribery and requires annual certification. As appropriate, employee engagement letters and contracts include specific actionable provisions barring any type of anti-competitive behavior.
Anti-Corruption and Ethics
Wherever it operates, IGT is committed to winning business the right way by conducting itself with integrity and maintaining the highest ethical standards. IGT is committed to acting with honesty and in good faith in all business activities and dealings with government officials, customers, and third parties. IGT’s reputation as a responsible and ethical supplier of lottery and gaming products and services is critical to its success. Global compliance with anti-corruption laws and IGT’s policies and procedures is fundamental to protecting the Company’s reputation.
Protecting People, Products and Processes
IGT devotes the utmost attention to the aspects of personal data protection and computer security, aimed at protecting players, points of sale, company offices and data centers, including the infrastructure and information stored and managed therein. Prevention, protection, and enforcement measures, implemented through advanced technological security processes and solutions, ensure the appropriate storage, transfer, and processing of personal data, maximum protection against current and future cyber threats, and a high management capacity in fraud prevention.
Enterprise Risk Management
The Company acknowledges that it faces a number of risks that could impact the achievement of its strategy. IGT seeks to monitor, control, and minimize the impact of risks to profitability while maximizing the opportunities they present.
The collection and processing of data related to people and transactions requires the highest degree of responsibility toward individuals, business partners, and markets. Privacy is a key consideration because gaining and maintaining the trust of stakeholders is critical to success and business growth.
Ensuring confidentiality, integrity, and availability of information by protecting networks, devices, and data from unauthorized access or criminal use are paramount commitments to all stakeholders. IGT relies on the integrity and security of products and solutions and is committed to preventing external attempts to breach and compromise systems, insider threats and mishandling of security policies.
Anti-Fraud and Anti-Money Laundering
IGT has implemented processes and controls to continuously deter money laundering, monitor player activity, and identify and report suspicious activity.
Protection Against Match Fixing
IGT is committed to working with industry associations to contribute its perspective on maintaining integrity in sports betting and to receive information from the organizations regarding suspicious activities.
Product Safety and Quality
IGT also works toward obtaining the necessary oversight to protect players, ensuring that products such as gaming cabinets or lottery tickets are manufactured according to the highest safety standards.
Promoting Responsible Gaming
As one of the world’s leading gaming and technology vendors, IGT has a unique approach to grow its business sustainably. Whether voluntary or driven by regulation, responsible gaming (RG) is a vital aspect of IGT’s business. The idea that responsibility and growth are not mutually exclusive is fully embraced within the Company and we believe that it is incumbent upon all stakeholders in the gaming industry to take a proactive approach to problem and underage gambling.
IGT focuses on being a forward-thinking company that weaves RG into the fabric of all its products, programs, and policies. This is demonstrated by IGT’s adherence to globally recognized programs, such as those of the World Lottery Association (WLA) and the Global Gambling Guidance Group (G4), which are aimed at protecting players and minimizing problem gaming risks and other potential harms.
IGT works with a wide variety of stakeholders to promote and support RG, including problem gambling researchers, advocacy groups dedicated to promoting awareness of RG, and policymakers.
IGT works closely with customers to understand and accommodate their needs related to receiving turnkey solutions and embedding RG features into their offerings. Throughout the world, IGT works with a wide variety of external stakeholders, including advocacy groups, audit firms and certification bodies dedicated to promoting awareness of RG.
IGT has created several employee-focused training courses to consistently uphold a balanced and responsible approach to gambling to ensure long-term value creation. Courses are designed to educate employees worldwide at all levels and responsibilities about IGT’s commitment to RG and highlight the consumer protections built into IGT’s various gaming platforms.
IGT released its first Responsible Gaming Policy designed to inform and educate employees and relevant stakeholders about IGT’s worldwide programs and solutions.
Promoting RG features and behaviors is an essential part of IGT’s communication efforts inside and outside the organization, as well as an integral part of RG programs and initiatives. IGT has a long-established Advertising and Marketing Code of Principles that ensures all promotional activity follows solid standards of responsible marketing. For education and awareness about responsible gaming, IGT has joined forces with some of the most reputable organizations dedicated to RG.
IGT is committed to maintaining its position as a leader in the gaming and technology business by providing advanced RG features embedded in all product verticals offered to customers and players worldwide.