Customer Success
Connected Play

Customer Success

GA Lottery's Second-Chance Promotion Delivers Action-Packed VIP Fun

Posted 05/09/2024 by IGT

Georgia Lottery players got the experience of a lifetime at WrestleMania XL in Philadelphia.

TX Gems

Texas, Rhode Island & Mississippi Players Choose Their Own Fun with IGT’s Winner’s Choice™

Posted 05/05/2022 by IGT

Three U.S. lotteries have launched the Winner’s Choice™ turnkey program from IGT, designed with players’ wants in mind.


Scratch Ticket Strategy: Instant Gratification or Long-Term Success?

Posted 12/10/2021 by IGT

Since the beginning of our partnership 30 years ago, the Texas Lottery Commission (TLC) and IGT have been working hand-in-hand to drive results for sustainable future growth and introduce new games to meet player demand.

Jacqueline Deragon Headshot

Series: European Instants – Why Instant Games Are Here For The Long Haul

Posted 05/28/2021 by Jacqueline Deragon

What’s in store for the future of instant games in the European market? How has this product channel been affected by the rising popularity and availability of eInstant games? What strategies have lotteries leveraged to create new growth opportunities in such a rapidly changing environment? Join us for the first in a new series on the European instant game market.

A sales representatives stands in front of an orange instant ticket vending machine

Bigger Sales at Big Box Stores

Posted 03/29/2021 by IGT

By installing vending machines to sell lottery products in U.S. stores of the world’s largest retailer, 15 state lotteries have now expanded their footprint and added incremental sales along with a new option for shoppers.

What factors have supported continual sales growth since the machines’ introduction?

A hand scratching a blue and yellow instant ticket

Series: European Instant Games – Focusing on Player Needs

Posted 06/25/2021 by Jacqueline Deragon

When examining the European instants market, there is no status quo. The market is constantly moving and evolving as players’ needs do. It’s important to recognize that growth factors vary from lottery to lottery, as jurisdictional legislative dictates range from conservative to less restrictive. There are many variables in play, and they need to work seamlessly to ensure success. These include price points, payouts, playstyles, and more—each must be considered in order to ensure a lottery’s product mix includes offerings for all types of players.

MO GameTouch Machines

How Missouri Went Cashless

Posted 09/24/2020 by Cleo Andersen-Tarnell

The player convenience and support for health and safety protocols afforded by self-service have never been more relevant than they are today. IGT has been a partner to the Missouri Lottery since 1991. In 2019, as part of the current Facilities Management contract with the Lottery, IGT pledged to equip the Lottery’s GameTouch™ self-service Lottery Vending Machines (LVM) with cashless capabilities. Since go-live in July of 2020, cashless transactions have comprised over 5% of total LVM sales. The rollout of the cashless capability was also incredibly timely, executed throughout July and August 2020, a time of continued social distancing and heightened sensitivity for cleanliness and safety brought on by COVID-19. Read more about how IGT delivered a safe, secure way for the Lottery’s customers to continue to purchase and enjoy their Scratchers and online games.

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Staying Connected and Driving Growth During a Pandemic

Posted 11/25/2020 by Cleo Andersen-Tarnell

While the coronavirus pandemic has caused seemingly endless uncertainty, some things haven’t changed, including our commitment to our customers and their goals. Now more than ever, helping lotteries maintain and grow their business to support maximum transfers to their beneficiaries is top of mind at IGT.


How the Georgia Lottery’s New Marketing Campaign Delivered in a Pandemic

Posted 07/30/2020 by Cleo Andersen-Tarnell

Consumer behavior changed rapidly when the COVID-19 pandemic hit. Many retailers closed their doors, individuals hunkered down inside their homes, and lotteries were faced with the challenge of how to encourage players to safely continue to purchase and play. During this time, the Georgia Lottery Corporation was poised to succeed. How did one of America’s largest lotteries experience 250% year-over-year (YOY) sales growth in iLottery during the turbulence caused by COVID-19? They had the right plan at the right time. Karri Paavilainen, IGT Senior Director PlayLottery, and Andrea Williams, IGT Senior Marketing Manager PlayLottery, work closely with the Lottery, supporting the planning and execution of strategies and analytics for its digital channel. They unpacked the Lottery’s strategy for success at the recent SBC Digital Summit North America.

IGT PlayDigital Lottery apps

Lotteries Apply Digital Advantage to Succeed in a Pandemic

Posted 08/28/2020 by Cleo Andersen-Tarnell

COVID-19 has caused significant issues in many sectors, but the Lottery industry has proved to be resilient. Many with interactive offerings have seen tremendous category growth even during the pandemic’s height. As recounted in the July/August 2020 issue of Public Gaming International, “the long-term strategic planning of both lotteries and their well-timed choice to focus more on the digital channel at the beginning of 2020 resulted in positive momentum and a strong first half of 2020.” How have U.S. lotteries applied the digital advantage?



IGT’s “The Voice® Experience” Delivers Chair-Spinning Fun

Posted 06/20/2019 by Cleo Andersen-Tarnell

Thanks to their lotteries in Arizona, Indiana, Kansas, Manitoba, Missouri, Nebraska, New Jersey, Ohio, Rhode Island, and South Carolina, 40 winners of The Voice® second-chance promotion traded a non-winning instant ticket for six-day money-can’t-buy experience themed around the blockbuster television show.